1.How to make suspicious order closed on aliexpress?
If you have placed a wrong order or have a paid order or the suspicious order which you want to cancel just go to your AliExpress.com 'My Orders' page, find that order and click on 'Cancel Order' button. Note, you can cancel your paid order before the supplier ships it.
2.Why will an order be closed on aliexpress?
Your order will be closed for security reason.
In the future, to avoid order cancellation, please follow the below steps to submit a claim for card holder verification:
1、 Login Transactions and locate the order that has been closed for security reason
2、Click "View Details" and click "Want to Claim"
3、Submit the below necessary documents and it will be followed up by our Order Verification Team accordingly:
â¢A copy of your personal ID or passport if you used a personal credit card for the transaction; a copy of your business registration if you used a company credit card
â¢A copy of both sides of the credit card use
â¢A copy of the bank statement for the credit card used
In order to keep your credit card information confidential, you can cover some of your credit card numbers. However, please keep the last four numbers and your name clear enough.
Once your credit card information is verified, you can replace your order.
Under very specific condition, if the payment has been deducted, the refund will be made to your original account within 7-10 business days.