1.Should I Refund Partial Shipping with Fake Item on eBay?
When an item is fake:
If a buyer receives an item that doesn't match the listing description, the buyer needs to request a return from My eBay. The seller should address the buyer's concern and offer a solution, such as accepting a return, offering a replacement or refund.
If the buyer doesn't receive a response or solution, or returns the item but doesn't receive a refund or replacement from the seller, the buyer can ask us to step in and help.
If asked to step in and help, we review the item description, photos of the item, if provided by the buyer or seller, and any other information about the item that the buyer and seller provide. If we can't determine that the item matches the listing description, if the seller has already offered a return, or the seller's stated return window and policy applies, we may ask the buyer to return the item to the seller.
And,the seller should refund shipment.
2.Should I Refund Partial Shipping with Defect item on eBay?
Item not as described:
A buyer must request a return no later than 30 days after the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return window.
For event tickets, a buyer must request a return no later than 7 days after the event date or 30 days from the actual (or latest estimated) delivery date, whichever is later.
The seller has 3 business days from the request to respond to the buyer or offer a solution. If the seller does not respond or offer a solution, the buyer can ask us to step in and help.
The buyer must ship the item back to the seller within 5 business days from when the buyer starts the return. If the seller shipped a replacement or exchange and the buyer has not shipped the original item back within 20 days of the buyer starting the return, we charge the buyer for the replacement or exchange.
If the seller offers a refund and doesn't issue it within 6 business days of the item's delivery to the seller, the buyer can ask us to step in and help for a period of 10 business days after the refund deadline has passed.
If the buyer doesn't ask us to step in and help within 30 days of starting a request for a return (or the timelines described if a refund, replacement or exchange isn't received), the request closes automatically.
3.How to do refunds work?
1、Send message to buyer to let her don't worry about it .
2、 Check "Recent Activity" in paypal, find the record with extra-payment.
3、 Click the "Details" of the payment record to open "Transaction Details" page.
4、 Click "Refund Payment" in the end of "Transaction Details" page.
5、Filling the amount you want to refund(the default is fully refund)
6、 Confirm your refund.
7. There will be a record of refund added in "Recent Activity" list.
After that, the extra-money are refunded and the Transaction Fee of the extra-money are back.