1.Do Buyer Negative Feedback for Refunded Payment Impact eBay?
If you buy an item on eBay and for some reason the auction left a bad taste in your mouth, then you can leave negative feedback for the seller after be refunded. By doing so you can warn other buyers of potential problems with purchases. However, British man Chris Read has found himself facing a lawsuit for doing just that.So,it is obvious that the buyers' negative feedback for refunded payment will impact the sellers on ebay.
2.What's eBay Feedback removal Guidelines?
eBay will help you and remove feedback in the following cases:
1) The feedback contains inappropriate comments or violates feedback policy. For example, a buyer leaves negative feedback and the message – bad seller, better buy here! And leaves a link to another seller or website. This violates Bay’s feedback policy and will be removed. Profane, vulgar, obscene or racist language or adult material is also prohibited.
2) The buyer provided eBay with the wrong email address at the time of transaction, so you technically couldn’t contact the buyer. This happens quite often, so if you have any suspicions that a buyer’s email address is invalid or not reachable (you can test this by sending a message from any e-mail software and see whether it bounces or their inbox is full).
3) The buyer is suspended by eBay. If this happens within 90 days of the transaction, eBay will automatically remove all negative feedback associated with that buyer. However, after 90 days you have to do it manually. So it’s actually a good idea to go over your negative feedback (it only takes 10 seconds) from time to time to see whether any buyer has been suspended. As there are serial negative feedback leavers on eBay, they get suspended quite often! If you spot this kind of buyer in your past negative feedback list, go to the Feedback Revision Process page and ask eBay to remove that negative feedback.
4) If a buyer leaves negative feedback but hasn’t even paid for the item (the transaction’s status is unpaid), you can easily get feedback removed by following the Report Feedback option.
If all else fails and you can’t get negative feedback removed, the least you can do is leave a feedback comment. If it was a genuine mistake on your part, explain that you offered a full refund but the buyer didn’t respond. Either way, do not leave negative feedback without comments as that means you actually agree with what’s said in the negative feedback.