1.How To Remind Buyer To Pay On eBay?
You can write a payment reminder.
Writing a payment reminder to a forgetful eBay customer can get sticky. You don’t want to aggravate the buyer, but time is wasting, and you could spend this time reposting your item. When writing a payment reminder, you need to be firm but pleasant. Real things can happen in people’s lives. Family members get sick, and people just plain forget. Perhaps your payment fell between the seats of the car on the way to the post office.
When you honestly forget to send a payment, nothing is more humiliating than someone debasing you through e-mail. So remember that people do make mistakes, and check the winner’s feedback before you send the letter. If you can garner from the feedback that this winner has a habit of not following through on bids, you can definitely be a bit firmer in your wording. Always set a clear deadline for receiving payment, as shown in the following letter:
You won an auction of mine on eBay last week for the Emilio Pucci book. Your payment was due yesterday and it still has not arrived. Perhaps sending payment has slipped your mind considering your busy schedule. I know it can easily happen.
Please e-mail back within 48 hours and let me know whether you want to go through with our transaction. I’d like to put the item back up for sale if you don’t want it.
2.What If eBay Buyers Does Not Pay?
If you don't receive payment for an item you've sold, we're here to help.
If the buyer is no longer registered on eBay, you can open a case right away in the Resolution Center. Under I sold an item, select I haven't received my payment yet. You can also open an unpaid item case in the Orders section of Seller Hub.
If the buyer is registered on eBay, please give the buyer 2 days to pay. If you still haven't received payment after a reasonable amount of time, please follow the instructions below. You can also take these actions in the Orders section of Seller Hub.
1、Talk to the buyer
You can solve most problems by talking with the buyer. If you don't have it, you can get the buyer's contact information. Get tips on communicating with your trading partner.
2、Open a case in our Resolution Center
If you can't work things out directly with the buyer, you can open an unpaid item case in the Resolution Center.
To open an unpaid item case:
Go to the Resolution Center.
Select I haven't received my payment yet, and then click Continue.
You can also use Unpaid Item Assistant—a feature that automatically opens and closes cases on your behalf. The Unpaid Item Assistant can save you time if you sell a lot of items. Learn more about using Unpaid Item Assistant.