Does Negative Feedback Affect Search?Can you Change Feedback on Etsy?

Source:Web User
Sep 27, 2017

1.Does negative feedback affect Etsy search?

Yes, it will affect potential buyer's behavior to buy or not buy the product.

When seller Receiving a Negative Review:

Receiving a low rating can be surprising and disappointing. It's worth taking a moment to consider whether there’s anything to take away and learn from it.

Then, think about what the best course of action is. In some cases, letting it go and moving on can be the best option.

What can I do about a negative review?

You can address a low rating by reaching out to the buyer and see if they'd be willing to help you better address the issue they reference in the review. Communicating like this may lead a buyer to edit their review. You can begin a conversation with the buyer from your Shop Reviews or Sold Orders pages.

If you’re unable to resolve the issue to your or the buyer’s satisfaction, you can opt to learn from the experience and move on.

Reviews are people’s opinions, which are out of the seller’s control, and not everyone can be pleased. Shoppers understand this and know that a low rating in a sea of praise is not the norm.

As a last resort, you have the option to respond publicly (one time only) to reviews with ratings of three or fewer stars.

By submitting your response, the buyer’s rating, their review, and your response will no longer be editable.

Since your response will be public and viewable by other shoppers, here are some tips for responding:

Be short and simple.

Respond in a positive and professional way that reflects well of you, your shop, and your customer service.

Address the specific concerns from the review and any changes you made as a result.

Focus on your product and service, not the reviewer.

Responding to a review

To respond to a review, go to Shop Manager > click your shop name under Sales Channels and click Reviews or scroll down to your Reviews section.

Find the review and click on Post a public response.

Does Negative Feedback Affect Search?Can you Change | Edit Dispute | Disputing Feedback on Etsy?

2.Can you change dispute negative feedback on Etsy?

For buyer:Deleting or Editing a Review

Although you're unable to delete a review, you can edit the star rating, photograph (on the Etsy app), and the written note any number of times while the review is still eligible to be left. This article explains further.

Note: If you leave a review of 3 stars or fewer, and the seller responds, you won't be able to edit the review, even if the seller deletes their response.

For seller:You can not change buyers reviews,but you can soon cover the negative reviews if you get lots of good reviews.


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