1. What is eBay buyer pays protection program about return shipping?
Most eBay sales go smoothly, but if there's a problem with a purchase, the eBay Money Back Guarantee ensures that buyers receive the item they ordered or get their money back.
Buyers can use the eBay Money Back Guarantee when:
They don't receive an item
They receive an item that doesn't match the listing description
Most sellers work with buyers to quickly resolve issues, but if a solution isn't reached, we can help.
2. How much does it costs of returns shipping?
If you return an item using a prepaid method (dropoff or pickup) from the Online Returns Center, and the reason for return is not a result of an Amazon error, the cost of return shipping will be deducted from your refund unless your item qualifies for a free return. For items shipped by a specialty carrier (e.g. CEVA, ABF, Pilot, there is a flat $50 fee. If you choose to ship the item on your own, you'll pay the carrier at the time you ship your return. If the return is the result of an Amazon error, we'll refund return shipping costs up to a maximum amount. Return shipping fees will be communicated on the Returns Center when you are choosing the shipping method for your return.